Returns and Delivery

Shipping Fees

Free delivery on all orders over £50. A shipping charge of £5 will apply to all orders below £50.

Deliveries

In order to make sure you get your Patch delivery at a time that suits you, you can select a delivery slot at checkout. Customers will receive a 2-hour delivery window 1-2 days before they are due to receive their delivery.

We deliver during:

Tuesday and Wednesday: 1pm to 10pm

Thursday to Sunday: 9am to 5:30pm

We do not currently deliver on Mondays.

Customers can get in touch with us through the help widget at any time to update their delivery instructions.

We are unable to accommodate next day delivery as we work on a just in time basis with our suppliers across Europe.

Concierge and Safe Space Policy

Please check with your concierge that they are able to accept perishable items before recommending this as your safe space.

Patch cannot take responsibility for lost orders once delivered to your safe place. It is driver procedure to take photographic evidence or a neighbour’s signature for any orders left as requested by the customer.

Delivering to Commercial Property or Residences of Restricted Parking

If drivers are required to deliver your Patch order via a loading bay, please respond to the 2 hour ETA notification and we will reply with a driver name and vehicle registration number. It is your responsibility to book our drivers in ahead of time. Failure to do so will result in a missed delivery.

Returns

Patch Promise

We love plants and we’d love you to love them too. We make every effort to bring you a plant that as closely as possible resembles the plant as it appears on our website in the size you have chosen - as with all living things there is some natural variation we feel is acceptable but have tried to mitigate this by working with the best suppliers we could find.

If you wish to return a living item, contact us within 72 hours and include a photograph of the damaged or faulty specimen. For all other items, you have up to 30 days to request a refund provided it’s unused and in a re-saleable condition.

To request a return and all other enquiries use help icon in the bottom right hand side of the screen.  

For issues beyond our control such as: airborne pests and diseases such as box blight, fungal leaf spot or aphids we cannot accept any responsibility beyond 30 days.

Cancellation policy

If you wish to exercise your right of cancellation within 14 days, you are obliged to retain possession of the goods and take reasonable care of them according to our plant care guidelines.