We have developed the Patch promise to guarantee our customers the quality of trees and plants that they expect. If a tree or plant does not fulfil these quality criteria we will refund your purchase provided you contact us within 72 hours of delivery.
Beyond this time we cannot accept returns or refunds.
Orders can be cancelled free of charge up to 72 hours prior to the delivery date. After this point no refund is possible. If you'd like us to collect your cancelled order, there is a collection fee of £50.
If you wish to amend your order, please email us on firstname.lastname@example.org or use the smiley speech bubble to send a message to the team, however it may affect the cost of the order and the expected delivery time.